1. Shipping options & rates
All orders ship from our Reno, NV fulfillment facility via FedEx or UPS. Service options and current 2026 rates:
| Service | Transit | Cost | Free over |
|---|---|---|---|
| FedEx 2Day | 2 business days | $9.99 | $99 |
| FedEx Priority Overnight | 1 business day | $24.99 | $249 |
| UPS Ground (CA only) | 1 business day | $7.99 | $79 |
| Saturday delivery | Next Saturday | $34.99 | — |
Cutoff for same-day dispatch is 2:00 PM Pacific, Monday–Friday. Orders placed after cutoff or on weekends ship the next business day.
2. Cold-chain packaging
Peptides are temperature-sensitive. Every order ships in:
- An insulated cooler-box rated for 72 hours of cold-chain hold;
- Phase-change cold packs (not dry ice) sized to expected transit time + 24 hr buffer;
- A temperature indicator strip that flags exposure above 25 °C during transit;
- A printed COA for every vial in the package.
Don't use the product. Photograph the strip and the package, email our support team, and we'll overnight a replacement at no charge — no questions asked.
3. Tracking & delivery notifications
You'll receive three notifications by email and (if opted in) text:
- Dispatched — when the package leaves our facility, with carrier tracking;
- Out for delivery — morning of the delivery day;
- Delivered — when the carrier scans the package as delivered.
If you don't see your package within 30 minutes of the "delivered" notification, check with neighbors and your front desk first. If still missing, contact us within 48 hours so we can file a claim with the carrier.
4. Address requirements
We ship to verified physical addresses in the 50 US states only. We do not ship to:
- PO boxes (carriers won't deliver cold-chain packages there);
- APO/FPO/DPO addresses;
- Freight forwarders or "ship-to-export" addresses;
- International destinations.
If you need to update an address after placing an order, contact us within 90 minutes of order placement. After that, the package is in cold-chain packing and the address is locked.
5. Delays, weather & holds
Cold-chain shipments are weather-sensitive. We will proactively delay a shipment by 24–48 hours if:
- Forecasted high temperatures along the route exceed 95 °F (we route via overnight only);
- A named storm is impacting carrier hubs;
- The destination ZIP is on a service alert from the carrier.
You'll be notified before any hold and given the option to override (we'll pack with extra cold packs) or wait for the next shipping day. We do not extend free shipping past the original delivery window when the delay is at our discretion.
6. Lost or damaged shipments
If a package is lost, damaged, or arrives with a tripped temperature indicator, photograph the package and contact us within 48 hours. We'll:
- File the carrier claim on your behalf;
- Ship a replacement order via Priority Overnight at no charge;
- Refund shipping if the replacement is not needed.
You don't pay twice for the same order, and you don't wait for the carrier claim to resolve before getting your replacement.
7. International orders
We do not ship internationally at this time. Customs requirements for cold-chain peptide shipments vary widely by country, and we won't ship a package we can't guarantee will arrive viable.
If you're a clinical partner outside the US and want to discuss a freight-forwarded research order, email our team.