Talk to us.
No bots, no offshore call centers, no canned responses. Lab questions go to the lab team. Order questions go to the ops team. We average a 38-minute first response across all channels during business hours.
For order issues, returns, and general questions. We answer within one business day, usually under an hour.
Live chat
Fastest way to reach us during business hours. Lab questions get routed to the science team automatically.
Text
Subscribe customers can text our support line for refill questions, address changes, and pause requests.
Lab desk
For analytical questions, COA disputes, batch records, and clinical-partner methods inquiries.
Tell us what's up.
This form routes to the right team based on your topic. Average first response is 38 minutes during business hours, never longer than 24 hours.
Email a team directly.
When you know exactly what you need, skip the form and email the right desk.
By post.
Element MD, Inc.
1140 Fulton MarketSuite 412
Chicago, IL 60607
United States
(833) 738-2483
Element MD Laboratories
240 Industrial WayBuilding C, Bay 12
Reno, NV 89506
United States
Looking for a quick answer?
Most questions about ordering, shipping, lab testing, and storage are already answered in the help center.
Browse the help center