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Contact & Support
— Real humans, US-based, six days a week
Talk to us.
No bots, no offshore call centers, no canned responses. Lab questions go to the lab team. Order questions go to the ops team. We average a 38-minute first response across all channels during business hours.
For order issues, returns, and general questions. We answer within one business day, usually under an hour.
Email
support@elementmd.com
Text
Subscribe customers can text our support line for refill questions, address changes, and pause requests.
Phone
(833) ELEMENT MD-HEALTH
Lab desk
For analytical questions, COA disputes, batch records, and clinical-partner methods inquiries.
Email
science@elementmd.com
— Send a message
Tell us what's up.
This form routes to the right team based on your topic. Average first response is 38 minutes during business hours, never longer than 24 hours.
Order question
~ 22 min
Lab / COA dispute
~ 1.5 hr
Returns / refunds
~ 45 min
Subscription change
~ 18 min
Partnership / press
~ 6 hr
Field-report submission
~ 1 day
— Specific desks
Email a team directly.
When you know exactly what you need, skip the form and email the right desk.
Looking for a quick answer?
Most questions about ordering, shipping, lab testing, and storage are already answered in the help center.
Browse the help center