Shipping policy

Clinical Review & Order Processing
All orders placed through Element MD require clinical evaluation. Nothing ships until a licensed provider has approved your prescription.

  • Medical Review: Once you complete your medical intake, a licensed provider in your state will typically review your case within 24 hours.
  • Pharmacy Processing: Upon clinical approval, your prescription is sent to ScriptfulRX, our licensed pharmacy partner. Pharmacy compounding and dispensing typically take 1 to 3 business days.

Orders are not processed or shipped on weekends or major holidays.

Shipping Rates & Delivery Estimates
Because many compounded medications require temperature control during transit, we ship using expedited carrier options (FedEx, UPS, or USPS Priority Mail).

  • Standard Cold-Chain Express (2-Day): Ships in insulated packaging with ice or gel packs. Delivery within 1 to 2 business days from the date of pharmacy dispatch.
  • Overnight Express: Available at checkout for urgent refills. Delivery is typically the next business day after pharmacy dispatch.

Shipping fees (if applicable) are calculated and displayed at checkout.

Cold-Chain & Temperature Control
Medications requiring refrigeration are packed in temperature-controlled insulated mailers with frozen gel packs to maintain safety during transit.

  • Immediate Storage: Please open your package immediately upon arrival and follow the storage instructions on your prescription label.

Discreet Packaging
All orders arrive in plain, unmarked, insulated boxes or mailers. The outer packaging will display the return address of the dispensing pharmacy with no reference to specific medications or health conditions.

Shipping Coverage
We ship to addresses within the United States where our telehealth and pharmacy partners are licensed.

  • P.O. Boxes & APO/FPO: Due to signature requirements and cold-chain temperature constraints, we cannot ship prescription medications to P.O. Boxes or military APO/FPO addresses. A physical street address is required at checkout.
  • International Shipping: We do not ship internationally due to U.S. federal and state telehealth and prescription dispensing laws.

Tracking & Delivery Notifications
Once your prescription has been dispensed and handed over to the carrier, you will receive an automated email containing your carrier tracking link. Please allow up to 24 hours for the tracking status to update on the carrier website.

Stalled, Delayed, or Lost Packages
If your tracking information has not updated in 3 or more business days, or if your package is marked as “delivered” but you cannot locate it:

  1. Check around your delivery location or with housemates or neighbors.
  2. If it cannot be located, contact us immediately at info@elementmd.com.

We will open a priority carrier investigation and coordinate a complimentary replacement shipment with the dispensing pharmacy if the package is confirmed lost or damaged in transit.

Contact Us
For questions regarding your shipment status or delivery address changes:

  • Email: info@elementmd.com
  • Mailing Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702