1. Our commitment
Element MD is committed to making this site accessible to people with disabilities. Accessibility isn't a checkbox for us — it's a quality bar. If you can't read our COA, you can't trust our peptide.
We benchmark against WCAG 2.2 Level AA as the minimum bar and aim for AAA on critical flows: account login, checkout, the COA lookup, and the dosing calculator.
2. What we do
- Semantic HTML — proper heading order, real form labels, real button elements;
- Color contrast — all body text passes 4.5:1, all UI text passes 3:1, verified with automated tooling on every deploy;
- Keyboard navigation — every interactive element is reachable by Tab; focus indicators are visible and high-contrast;
- Screen reader testing — quarterly testing with NVDA (Firefox/Chrome) and VoiceOver (Safari/Mac);
- Reduced motion — we respect prefers-reduced-motion on every animation;
- Alt text — every meaningful image has descriptive alt text; decorative images use empty alt.
3. Audit history
| Date | Auditor | Findings | Status |
|---|---|---|---|
| Mar 2026 | Deque (axe DevTools Pro) | 3 AA, 0 A | 2 fixed · 1 in progress |
| Dec 2025 | Internal QA + NVDA testing | 5 AA, 1 A | All fixed |
| Sep 2025 | Deque (axe DevTools Pro) | 8 AA, 2 A | All fixed |
| Jun 2025 | External (Equal Entry) | 14 AA, 4 A | All fixed |
4. Currently open issues
We don't hide what we haven't fixed. As of this revision, three findings from our March 2026 audit are still open:
- Dosing calculator slider lacks aria-valuetext for some screen readers. Mitigation: announce the value as text below the slider. Fix planned: May 2026 release.
- COA lookup form has a non-WCAG-compliant focus indicator on Safari with high-contrast mode. Mitigation: alternate text-link to the same lookup. Fix planned: April 2026.
- Mobile mega-menu requires Esc to close on iOS VoiceOver. Mitigation: extra close button at top of menu. Fix planned: April 2026.
5. Need help using the site?
If you encounter an accessibility barrier — anywhere on this site — please tell us. We treat accessibility tickets as P1: response within 4 business hours, fix or workaround within 5 business days.
- Email accessibility@elementmd.com
- Call (833) ELEMENT MD-HEALTH and ask for the accessibility desk
- Use the chat widget — type "accessibility" and it routes to a senior agent
We can also place orders for you over the phone or by email if the site isn't working for you, with the same pricing and same shipping.