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Contact & Support
— Real humans, US-based, six days a week
Talk to us.
No bots, no offshore call centers, no canned responses. Lab questions go to the lab team. Order questions go to the ops team. We average a 38-minute first response across all channels during business hours.
For order issues, returns, and general questions. We answer within one business day, usually under an hour.
Email
support@elementmd.com
Text
Subscribe customers can text our support line for refill questions, address changes, and pause requests.
Phone
(833) ELEMENT MD-HEALTH
Lab desk
For analytical questions, COA disputes, batch records, and clinical-partner methods inquiries.
Email
science@elementmd.com