Questions, asked & answered.

Element MD is a secure telehealth platform connecting patients with US-licensed clinicians and accredited - ScriptfulRX. We facilitate access to customized, prescription-grade therapies — ranging from GLP-1 weight management and longevity treatments. We manage the clinical intake, the prescribing network, and direct-to-door cold-chain shipping.

We serve two primary groups: Individual patients seeking safe, reliable access to treatments prescribed by a licensed clinician, and Clinic Partners (like chiropractors and wellness centers) who use our platform to refer patients to Element MD's licensed clinicians.

Yes. Every medication fulfilled through our platform requires a valid prescription from a US-licensed clinician. You do not need to bring your own prescription; our network of clinicians will review your medical intake online and issue a prescription if the treatment is appropriate for you.

Three options, fastest to slowest:

• Take the quiz — answer a few quick questions to find the therapies that align with your health goals.
• Browse by category — Weight Loss & Longevity.
• Consult your practitioner — if you were referred here by a clinic partner, use their specific link to access your recommended treatment.

Unlike unregulated medication websites, Element MD is a fully compliant medical platform. Three things set us apart:

• Clinical Oversight. Every medication is reviewed and prescribed by a licensed clinician in your state.
• Pharmacy Fulfillment. Medications are prepared by accredited ScriptfulRx, not imported from grey-market overseas labs.
• Cold-Chain Shipping. We guarantee proper temperature control from the pharmacy directly to your door.

No. We are a telehealth technology platform. We partner with US-licensed clinicians to evaluate your health, and we integrate with accredited ScriptfulRx who formulate and dispense your prescribed medication.

Once you complete your medical intake, a clinician typically reviews it within 24 hours. After approval, the prescription is routed to our partner pharmacy. Medications generally ship within 1–2 business days via expedited cold-chain transit.

Standard shipping is typically included or heavily subsidized in your treatment cost. Expedited overnight options are available at checkout for an additional fee to ensure immediate arrival.

Currently, we operate exclusively within the United States due to strict state-by-state telehealth regulations and pharmacy dispensing laws. We ship to states, DC, and Puerto Rico where compliant.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay.

Yes. Your privacy is paramount. Medications arrive in plain, unmarked, insulated packaging. The return address will reflect our fulfillment logistics partner, with no indication of the medical contents inside.

Yes. When a specific compounded medication requires refrigeration, it is packed in specialized insulated mailers with frozen gel packs to maintain the proper temperature profile during transit.

Usually not. Carriers occasionally skip intermediate scans, especially over weekends. If tracking is stalled for 3+ business days, reach out to our support team and we will coordinate with the pharmacy and carrier to resolve it immediately.

Yes. Many treatment plans require consistent adherence. You can opt into 30, 60, or 90-day refill plans during your intake, securing lower monthly pricing and ensuring no interruptions in your care. You can pause or cancel at any time.

All medications are prepared in the United States by state-licensed 503A compounding pharmacies or FDA-registered 503B outsourcing facilities. We never source finished medications from overseas.

Yes. Our partner pharmacies utilize high-purity Active Pharmaceutical Ingredients (APIs) and enforce strict cGMP (current Good Manufacturing Practice) standards. Final batches undergo rigorous testing for purity, potency, sterility, and endotoxins before they are dispensed to patients.

Compounded medications are legally prepared by licensed pharmacists to meet the specific medical needs of individual patients. Because they are customized, compounded drugs themselves are not FDA-approved, meaning the FDA does not verify their safety or effectiveness. However, they are prepared using FDA-registered APIs and comply with strict federal and state compounding regulations.

Clinicians often prescribe compounded medications when a patient needs a custom dosage, an alternative delivery method, or when commercial drugs are in a federally declared shortage. This ensures patients receive continuous, tailored care.

Most medications ship cold and must be refrigerated at 2–8°C immediately upon arrival. Keep vials in their original packaging to protect them from light, and avoid freezing the medication unless specifically directed by the pharmacy label.

Always defer to the Beyond-Use Date (BUD) printed clearly on your prescription label by the compounding pharmacy. Typically, once a vial is punctured for use, it should be discarded after 28 to 30 days to ensure sterility and potency.

In most cases, no. Compounded formulations are designed with stability profiles that account for normal transit variations. If you are concerned about a package that sat in extreme heat for a prolonged period, please contact support and we will review the case with the dispensing pharmacy.

Absolutely. Our platform is built to adhere to strict state-by-state telehealth regulations. The patient intake process is designed to establish a legitimate, legally compliant clinician-patient relationship before any medication is prescribed or dispensed.

Your medical information is reviewed by a board-certified clinician (MD, DO, NP, or PA) who holds an active medical license in your specific state of residence.

No. When a clinic partner refers you to Element MD, they are recommending a mediccation to support your overall wellness plan. However, the actual medical review, approval, and prescription are handled entirely by our independent network of licensed clinicians.

By law, prescription medications cannot be returned once they have been dispensed and shipped by a pharmacy. Therefore, all medication sales are final. If there is an error on our end or a product is damaged in transit, we will immediately arrange a replacement.

Send our support team a photo of the box and the broken vial within 48 hours of delivery. We will coordinate with the pharmacy to ship a replacement to you at no cost.

Wait 24 hours — carriers occasionally scan as delivered before actually dropping the package off. If it still hasn't arrived, message us; we'll open a carrier investigation and arrange a replacement if the package is confirmed lost.

Use the live chat in the bottom right of every page during business hours, or email our support desk. We pride ourselves on fast, human responses — no frustrating bots or endless phone trees.

Sign in to your patient portal and navigate to your account settings. You can manage your billing methods and shipping addresses securely at any time.

Invoices and receipts are automatically emailed to you upon purchase. You can also download PDF copies of past orders directly from your account dashboard.

We provide chiropractors, physical therapists, and wellness clinics with a co-branded portal. You recommend treatments to your patients during their visit; they go to your custom link to complete their intake. Our clinicians handle the prescribing, and the pharmacy ships the medication directly to the patient.

No. One of the greatest benefits of the Element MD platform is that you do not need to manage cold-chain logistics, stock expensive vials, or worry about shelf-life. Everything is shipped direct-to-patient.

No. Because our independent network of US-licensed clinicians reviews the medical intakes and writes the prescriptions, the prescribing liability rests with them, not your clinic.

For enterprise-level networks and multi-location practices, we offer API endpoints to integrate patient onboarding directly into your existing EMR/EHR system. Contact our partnerships team to learn more.